Micros integrated their Sage 300 ERP accounting system with Sage CRM and to help manage and track customer support calls. The package now helps the Micros support team to manage customer issues effectively and within agreed timeframes.
Agron has used Sage 300 as its business management solution for several years, with CATS providing implementation, support and consulting services. However, it identified the implementation of a customer relationship management (CRM) solution as an opportunity to make its salesforce more efficient and effective.
Because the company was already running the Sage X3 business management software, Kwikot decided that the Sage CRM software would be a natural fit for its needs. With the help of Astech, Kwikot was able to implement the new system with an aggressive six-week deadline that could not be moved because the old software’s licences were set to expire.